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The Studio Chelsea Now Available

FAQs

Shipping, Exchanges + Returns

Do you ship overseas?

Yes - we ship worldwide for free over $250 with full end to end tracking. You can see our full shipping policy here.

How long will it take to get my order?

All orders are dispatched from our Collingwood warehouse within one business day.

Orders to cities within Australia will arrive in 3-4 business days.

Orders to regional Australia will take 4-6 busines days.

International orders vary based on local providers and can take up to 30 business days.

Can I exchange if I get the wrong size?

All footwear purchases come with one complimentary exchange to ensure you get the right size. However, we also recommend using our sizing chart or personalised sizing recommendation form to ensure you get the right size first time.

Products

How do I look after my shoes?

Caring properly for your shoes is the best way to make them last for many years to come. You can find a full guide on how to care for your new shoes on this link.

Do you make Noskin shoes in any other sizes?

Depending on the style, we can sometimes accommodate size requests, although they are subject to longer shipping times and a 20% custom surcharge. If you would like to arrange for a custom size, please email us on contact@noskin.co

What are your shoes made from?

Noskin shoes are made from a Spanish Milled premium leather alternative.

All of our products are free from any animal materials in our mission to promote conscious luxury.

You can find more information about the exact materials and construction methods used for our shoes on this link.

Orders

Can I change my order once it's been placed?

Orders are often dispatched the same day, or early the next business day.

If you email contact@noskin.co as quickly as possible to correct any errors, we can adjust your order if it has not yet been packed or dispatched.

How do I return or exchange my shoes?

To lodge returns or exchanges, please visit our returns portal on this link.

Can I order two pairs to pick the right size?

If you would like to order two pairs of shoes to try both and pick the correct size - order both pairs at the same time.

However, the pair you return will be classed as a 'change of mind' return, meaning you will need to cover the cost of the return postage.

Complimentary Exchanges + Returns

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